Sheet-Pile LLC Logo

Privacy Policy

Last Update: 04 Apr, 2025

Welcome to Sheet-Pile LLC (“SheetPile,” “we,” “our,” or “us”). Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites, use our online tools, place bids, contact us, or otherwise interact with our services. This Policy applies to all visitors, users, and anyone accessing our sites.

1. Who We Are

Sheet-Pile LLC is the exclusive global supplier of PilePro® Certified Connectors, O-Pile® Certified Pipe Sheet Pile wall systems, and WADIT® Certified Sealing Systems. Dedicated to providing local solutions for sheet pile contractors, we work with engineers, contractors, and owners to build customized systems that meet each project’s unique needs. We are a U.S.-based company managed by the former executive director of the North American Sheet Pile Association.

2. Scope of This Policy

This Privacy Policy applies to all personal information collected through our websites, including but not limited to https://www.sheet-pile.app, https://www.sheet-pile.com, contact forms, bidding systems, online configurators, or any other online or offline interactions where this Policy is referenced.

3. What Information Do We Collect?

3.1 Personal Information

  1. Account Registration & Bidding When you log in or place a bid on our steel sheet piling products, we may ask for your name, email address, and other relevant contact details.

  2. Contact Form When you fill out our contact form, we collect the information you provide (e.g., name, email address, phone number, company name, and message) to respond to your inquiry.

  3. Marketing & Communications If you opt in to receive marketing communications, newsletters, or promotional emails, we collect and store:

    • Your email address
    • Your name
    • Your communication preferences
    • Your consent timestamp and method (e.g., checkbox on contact form, newsletter signup form)
    • Information about how you interact with our emails (open rates, click-through rates)

  4. Newsletter Subscriptions When you subscribe to our newsletter, we collect your email address and any additional information you voluntarily provide (such as your name, company, or industry). We use this information solely to send you newsletters, product updates, industry insights, and other marketing materials you have agreed to receive.

3.2 Non-Personal Information

  1. Cookies & Local Storage We use cookies and local storage to remember your preferences, analyze site usage, and enhance your browsing experience.

  2. Usage Data We collect data about how you interact with our websites (e.g., pages visited, links clicked, time spent on the site) to help us improve our services.

  3. Log Information Our servers automatically record information when you visit our sites, which may include your IP address, browser type, referring URLs, and timestamps.

4. How Do We Use Your Information?

We use the collected information for the following purposes:

  1. Service Delivery To process transactions, manage bids, and deliver products or services you request.

  2. Communication To respond to inquiries, provide customer support, and send service updates or marketing communications (if you have opted in).

  3. Marketing Campaigns & Newsletters With your explicit consent, we use your information to:

    • Send newsletters with industry news, product updates, and company announcements
    • Deliver targeted marketing campaigns about our products and services
    • Share promotional offers, special discounts, or event invitations
    • Provide educational content and technical resources relevant to sheet piling

    You can withdraw your consent and unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at info@sheet-pile.com.

  4. Site Improvement To analyze user behavior, optimize our websites, and personalize your experience.

  5. Contact Form Support To process and respond to inquiries submitted through our contact forms.

  6. Email Analytics To track email engagement metrics (such as open rates and click-through rates) to improve the relevance and effectiveness of our communications.

  7. Legal & Compliance To comply with applicable laws and regulations and to protect our rights, property, and safety (or those of our users and partners).

  8. Security To monitor and ensure the security of our websites, systems, and data, protecting against threats or unauthorized access.

For individuals located in the European Economic Area (EEA), the United Kingdom, and other regions with similar data protection laws, we rely on the following legal bases to process your personal information:

  1. Contractual Necessity To provide you with the services you have requested or to take steps at your request before entering into a contract.

  2. Legitimate Interests For purposes of fraud prevention, ensuring network and information security, conducting business analysis, and improving our services—provided that our interests are not overridden by your data protection rights.

  3. Consent Where required by law, we will obtain your explicit consent for specific processing activities, including:

    • Sending marketing communications, newsletters, and promotional emails
    • Tracking email engagement metrics
    • Using cookies for marketing purposes
    • Sharing your information with third-party marketing service providers

    You have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

  4. Legal Obligation To comply with legal obligations, such as accounting or tax requirements.

6. How Do We Protect Your Information?

We implement various security measures to protect your personal information, including:

  1. Encryption Sensitive information is transmitted using Secure Socket Layer (SSL) technology or equivalent encryption methods.

  2. Access Controls Only authorized personnel have access to your data, and they are required to keep such information confidential.

  3. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Payment details (such as credit card information) are stored securely and typically removed from our systems no later than 30 days after a completed transaction.

  4. Regular Audits & Updates We regularly review our data collection, storage, and processing practices to ensure compliance with applicable privacy regulations.

7. Do We Use Cookies and Local Storage?

Yes. We use cookies and local storage to:

  • Enhance your browsing experience.
  • Remember your preferences.
  • Analyze site traffic and usage.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our sites and limit certain features.

8. Do We Disclose Your Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to external parties, except in the following situations:

  1. Trusted Third Parties We may share your information with service providers who assist us in operating our websites or servicing you, under strict confidentiality agreements. Such providers may include:

    • Email Marketing Service Providers (e.g., Mailchimp, SendGrid, Constant Contact) – to send newsletters and marketing campaigns on our behalf
    • Payment Processors – to process transactions securely
    • Hosting Services – to store and manage our website data
    • Analytics Services (e.g., Google Analytics) – to analyze website traffic and user behavior
    • CRM Platforms – to manage customer relationships and communication

    All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

  2. Marketing Partners (With Your Consent) With your explicit consent, we may share your contact information with trusted marketing partners or industry-related organizations to provide you with relevant offers, events, or services. You can opt out of such sharing at any time by contacting us at info@sheet-pile.com.

  3. Legal Requirements We may disclose your information when required by law or in response to valid legal processes (e.g., subpoenas, court orders) or to protect our rights, property, or safety (or those of our users and partners).

  4. Business Transfers In the event of a merger, acquisition, asset sale, or corporate restructuring, your information may be transferred as part of the transaction, subject to standard confidentiality and security arrangements.

9. International Data Transfers

Sheet-Pile LLC is based in the United States, but our services are used worldwide, including in Europe. By using our websites and services or providing us with your personal information, you acknowledge and understand that your information may be processed and stored in the United States or other jurisdictions. We implement appropriate safeguards to protect your personal data in accordance with this Privacy Policy and applicable laws, including the use of Standard Contractual Clauses (SCCs) and/or other lawful transfer mechanisms where relevant.

10. Your Privacy Rights

10.1 Rights for European Economic Area (EEA), United Kingdom, and Swiss Residents (GDPR)

If you are located in the EEA, UK, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR) and similar laws:

  • Right to Access Request a copy of the personal information we hold about you.

  • Right to Rectification Correct any inaccurate or incomplete personal information.

  • Right to Erasure (Right to Be Forgotten) Request that we delete your personal information under certain conditions.

  • Right to Restrict Processing Request the restriction of processing your personal information under certain conditions.

  • Right to Data Portability Request a copy of your personal data in a commonly used and machine-readable format and transfer it to another data controller.

  • Right to Object Object to our processing of your personal information under certain conditions, including direct marketing.

  • Right to Withdraw Consent Where processing is based on your consent, you can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

  • Right to Lodge a Complaint You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@sheet-pile.com. We will respond to your request within one month of receipt, in accordance with GDPR requirements.

10.2 Rights for California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

  • Right to Know You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you. You may submit up to two requests per 12-month period.

  • Right to Delete You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions.

  • Right to Correct You have the right to request correction of inaccurate personal information we maintain about you.

  • Right to Opt-Out of Sale or Sharing We do not sell or share your personal information for cross-context behavioral advertising. If our practices change, we will update this Policy and provide an opt-out mechanism.

  • Right to Limit Use of Sensitive Personal Information If we collect sensitive personal information (as defined by the CPRA), you have the right to limit its use to what is necessary to perform our services or as permitted by law.

  • Right to Non-Discrimination You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights.

How to Exercise Your California Rights: To submit a request to know, delete, or correct your personal information, please contact us at info@sheet-pile.com with “California Privacy Rights Request” in the subject line. We will verify your identity before processing your request and will respond within 45 days (with a possible 45-day extension if necessary).

Authorized Agents: You may designate an authorized agent to make a request on your behalf. To do so, you must provide the authorized agent written permission, and we may require you to verify your identity directly with us.

Categories of Personal Information Collected (California): In the preceding 12 months, we have collected the following categories of personal information:

  • Identifiers (name, email address, IP address, phone number)
  • Commercial information (transaction history, bidding information)
  • Internet or network activity (browsing history, interaction with our websites)
  • Geolocation data (approximate location based on IP address)
  • Professional or employment-related information (if provided in contact forms or account registration)

We use these categories of information for the business purposes described in Section 4 of this Privacy Policy.

10.3 Rights for Other U.S. State Residents

If you reside in Colorado, Connecticut, Virginia, Utah, or other U.S. states with comprehensive privacy laws, you may have similar rights to those described above, including:

  • Right to access your personal data
  • Right to correct inaccuracies
  • Right to delete your personal data
  • Right to data portability
  • Right to opt out of the sale of personal data or targeted advertising

To exercise these rights, please contact us at info@sheet-pile.com.

10.4 Rights for Canadian Residents (PIPEDA)

If you are a Canadian resident, the Personal Information Protection and Electronic Documents Act (PIPEDA) provides you with rights regarding your personal information:

  • Right to access your personal information
  • Right to challenge the accuracy and completeness of your information
  • Right to withdraw consent (where consent is the basis for processing)

To exercise these rights, please contact us at info@sheet-pile.com.

10.5 Rights for Brazilian Residents (LGPD)

If you are a Brazilian resident, the Lei Geral de Proteção de Dados (LGPD) provides you with the following rights:

  • Right to confirmation of the existence of processing
  • Right to access your personal data
  • Right to correct incomplete, inaccurate, or outdated data
  • Right to anonymization, blocking, or deletion of unnecessary or excessive data
  • Right to data portability
  • Right to deletion of personal data processed with your consent
  • Right to information about public and private entities with which we share your data
  • Right to information about the possibility of denying consent and the consequences
  • Right to revoke consent

To exercise these rights, please contact us at info@sheet-pile.com.

10.6 Rights for Australian Residents (Privacy Act)

If you are an Australian resident, the Australian Privacy Act provides you with rights including:

  • Right to access your personal information
  • Right to correct your personal information
  • Right to make a complaint about how we handle your personal information

To exercise these rights or make a complaint, please contact us at info@sheet-pile.com.

10.7 Rights for Other International Users

If you are located in another jurisdiction with data protection laws, you may have similar rights. Please contact us at info@sheet-pile.com to inquire about your specific rights under applicable local laws.

11. Children’s Privacy

Our websites and services are not directed to individuals under the age of 16 (or other age as required by local laws). We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us so that we can take steps to remove such information.

By using our websites and services, you consent to the collection and processing of your information as described in this Privacy Policy. If you do not agree with any part of this Policy, please do not use our websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page and will take effect immediately upon posting. We encourage you to review this Policy regularly to stay informed.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise any of your data protection rights, please contact us at:

Sheet-Pile LLC United States of America Email: info@sheet-pile.com

This Privacy Policy is intended to provide a clear overview of how Sheet-Pile LLC collects, uses, and protects your information. For any further details, please do not hesitate to contact us.